Lexus NX: How To Proceed With Troubleshooting
CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the telematics system.
- *: Use the Techstream.
PROCEDURE
| 1. | VEHICLE BROUGHT TO WORKSHOP |
|
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| 2. | CUSTOMER PROBLEM ANALYSIS |
HINT:
- In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
-
The following 5 items are important points for analysis:
What
Vehicle model, system name
When
Date, time, occurrence frequency
Where
Road conditions
Under what conditions?
Driving conditions, weather conditions
How did it happen?
Problem symptoms
|
| 3. | INSPECT AUXILIARY BATTERY VOLTAGE |
(a) Measure the auxiliary battery voltage with the power switch off.
Standard voltage:
11 to 14 V
HINT:
If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.
|
| 4. | CHECK CAN COMMUNICATION SYSTEM |
(a) Check if CAN communication system DTCs are output.
Click here .gif)
| Result | Proceed to |
|---|---|
| CAN DTCs are not output. | A |
| CAN DTCs are output. | B |
| B | .gif) | GO TO CAN COMMUNICATION SYSTEM |
|
| 5. | CHECK DTC* |
(a) Check for DTCs.
Safety connect system: Click here
Telematics system: Click here
| Result | Proceed to |
|---|---|
| DTCs are not output. | A |
| Safety connect system DTCs are output. | B |
| Telematics system DTCs are output. | C |
| B | | GO TO SAFETY CONNECT SYSTEM |
| C | | GO TO TELEMATICS SYSTEM |
|
| 6. | CHECK VEHICLE CONTROL HISTORY* |
(a) Check for vehicle control history and note any codes that are output.
Click here
| Tester Display |
|---|
| Vehicle Control History (RoB) |
| Result | Proceed to |
|---|---|
| No vehicle control history is output | A |
| Any vehicle control history is output | B |
| B | | GO TO VEHICLE CONTROL HISTORY |
|
| 7. | PROBLEM SYMPTOMS TABLE |
(a) Refer to Problem Symptoms Table.
Click here
| Result | Proceed to |
|---|---|
| Fault is not listed in Problem Symptoms Table. | A |
| Fault is listed in Problem Symptoms Table. | B |
HINT:
If the symptom does not recur and no DTCs are output, perform the simulation method.
Click here
| B | | ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE |
|
| 8. | PERFORM TROUBLESHOOTING |
(a) Refer to Terminals of ECU.
Click here
(b) Data List / Active Test
Click here
|
| 9. | REPAIR OR REPLACE |
|
| 10. | CONFIRMATION TEST |
| NEXT | | END |
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