PROBLEM SYMPTOMS TABLE
HINT:
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Symptom | Suspected Area | Link |
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"Communication Module failure detected, please contact your dealer" message is played. | Diagnostic Trouble Code Chart (Red Indicator has failed and cannot indicate a failure) |
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"Communication Module Activation Failed" message is played. | Verify any network problems by calling the Lexus Customer Assistance Center and select prompt for "Lexus Enform with Safety Connect" | - |
Wait for a while, then move to different location and retry (try to find location with better signal reception) | - | |
Diagnostic Trouble Code Chart |
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"Unable to Connect to the Call Center" or "Unable to Connect to the Emergency Call Center" message is played. | Wait for a while, then move to different location and retry (try to find location with better signal reception) | - |
Perform Vehicle Inquiry on Techstream and verify subscription status | - | |
Refer to UNABLE TO CONNECT TO CALL CENTER |
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"Safety Connect is not active" message is played. | Perform Vehicle Inquiry on Techstream and verify subscription status | - |
Explain to the customer that the system is in shipping mode, and confirm whether or not they would like to change to active mode | - |
Symptom | Suspected Area | Link |
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Green indicator abnormal (Remains OFF). | Refer to GREEN INDICATOR REMAINS OFF |
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Red indicator abnormal (Remains ON). | Refer to RED INDICATOR REMAINS ON |
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Illumination on the manual (SOS) switch panel does not turn on. | Proceed to "Emergency Call Switch Illumination Circuit" |
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Symptom | Suspected Area | Link |
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The operator's voice is wavering/choppy during the emergency call | Set the volume at the default or lower if the customize volume is set to a value larger than the default |
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